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Ian Lurie 13 Jan, 2007

Usability Is About The Details

My firm just re-launched ColdHeat’s web site. The team did an amazing job. But the most remarkable thing about the site is a bunch of little things that make it a pleasure to use (I can brag like this because I had almost nothing to do with the new design). My favorite example. Here’s the… Read More

Design & Development

Ian Lurie 14 Dec, 2006

Yes, We Do Creative Stuff

Why is it that so many people believe my company is a development firm? I suspect it’s because we work with numbers, and code, as well as all that ‘typical’ creative marketing stuff. Well dang it, we are creative. Here’s a little holiday fun to prove that we are, indeed, creative folk: Beware, it’s… Read More

Design & Development

Ian Lurie 27 Nov, 2006

Usability Smackdown: Simply Accounting

Barry sent me a great example of horrifically bad usability: If You Have to Ask the Price You Can’t Afford it? He states the problem quite eloquently. Very briefly: If there’s no price, and no way to find out the price, and no way to buy online, would you pursue the matter any further, or… Read More

Design & Development

Ian Lurie 30 Oct, 2006

Web Site Diets (Fat Free)

Seattle24x7 just published a piece I wrote about simplifying your web site, and why it matters…

Design & Development

Ian Lurie 10 Sep, 2006

Usability: Error Messages

I just went onto the American Express web site to buy something using my points. The shopping experience was great, right up until I tried to complete my purchase. Then I got a screen that looked like this: Really helpful, guys. Thanks. At that point, I gave up. I’ll have to call them, taking up… Read More

Design & Development

Ian Lurie 8 Sep, 2006

Analysis, and an ADA Checklist

NFB v. Target is just a ruling on a request to dismiss the case. It’s not final. But it could have wide implications for all web sites, as the judge rules that the ADA does apply to web sites. Here’s a quick checklist and some common sense guidelines to help you comply with the ADA.

Design & Development

Ian Lurie 8 Sep, 2006

Legal Precedent For Web Accessibility

Is your site accessible? Better check, because the first legal precedent is out.

Design & Development

Ian Lurie 17 Aug, 2006

Usability Smackdown: Alaska Airlines

I go to an airline’s web site for two reasons: To make a reservation, or check on my flight status. It’s easy to make a reservation from Alaska Airlines’ home page. But try to find the flight status link. It’s there, I promise. It’s just really well hidden. Why not at least make it a… Read More

Design & Development

Ian Lurie 1 Jun, 2006

UPS, Get A Clue About Usability

UPS, you have a loooong way to go when it comes to usability. If you want some free advice, in the form of a rant, read on. I shipped out my first few book orders earlier this week. In typical dysfunctional entrepeneur style, I decided to do it myself. I’ve never done (small) bulk fulfillment,… Read More

Design & Development

Ian Lurie 1 Feb, 2006

Judging, 2: That Cover Thing Again

Previously, I talked about the moment when a web site visitor decides to stay or leave. Seth Godin has another great post about it: Wait!. Be smart, be focused, and don’t ignore the needs/wants/questions of your audience, or they’ll end up ignoring you.