Customer Focus & Spiders
Ian Lurie Mar 20 2007
I was just on the phone advising a client when a spider the size of my wallet came crawling up my arm.
Seattle is the spider capital of America, by the way.
I flicked it off without missing a beat. I doubt the client even noticed. I didn’t scream at 40 decibels or anything.
If that’s not customer focus, I don’t know what is…
CEO & Founder
Ian Lurie is CEO and founder of Portent and the EVP of Marketing Services at Clearlink. He's been a digital marketer since the days of AOL and Compuserve (25 years, if you're counting). He's recorded training for Lynda.com, writes regularly for the Portent Blog and has been published on AllThingsD, Smashing Magazine, and TechCrunch.Ian speaks at conferences around the world, including SearchLove, MozCon, Seattle Interactive Conference and ad:Tech. He has published has published several books about business and marketing: One Trick Ponies Get Shot, available on Kindle, The Web Marketing All-In-One Desk Reference for Dummies, and Conversation Marketing.Follow him on Twitter at portentint, and on LinkedIn at LinkedIn.com/in/ianlurie. Read More