Customer Focus & Spiders
Ian Lurie Mar 20 2007
I was just on the phone advising a client when a spider the size of my wallet came crawling up my arm.
Seattle is the spider capital of America, by the way.
I flicked it off without missing a beat. I doubt the client even noticed. I didn’t scream at 40 decibels or anything.
If that’s not customer focus, I don’t know what is…
Ian Lurie is CEO and founder of Portent Inc. He's recorded training for Lynda.com, writes regularly for the Portent Blog and has been published on AllThingsD, Forbes.com and TechCrunch. Ian speaks at conferences around the world, including SearchLove, MozCon, SIC and ad:Tech. Follow him on Twitter at portentint. He also just published a book about strategy for services businesses: One Trick Ponies Get Shot, available on Kindle. Read More