Dreamhost: The Right Way to Deal with Web Problems

Ian Lurie

Problem solving done right.
Dreamhost is a web site hosting provider. We’ve used them, and I like them.

They’ve some major, WaMu-type problems lately, partly because they’re trying to secure their power infrastructure, and partly because Los Angeles has been having brown- and blackouts.

They show the right way to deal with it: Publicly. On the web. Honestly. And they even make it a little bit funny.

WaMu could learn from this. See my previous post about their web issues, and their mum’s-the-word approach to handling them.

Dreamhost: Anatomy of an ongoing disaster.

Ian Lurie
CEO & Founder

Ian Lurie is CEO and founder of Portent and the EVP of Marketing Services at Clearlink. He's been a digital marketer since the days of AOL and Compuserve (25 years, if you're counting). He's recorded training for Lynda.com, writes regularly for the Portent Blog and has been published on AllThingsD, Smashing Magazine, and TechCrunch. Ian speaks at conferences around the world, including SearchLove, MozCon, Seattle Interactive Conference and ad:Tech. He has published several books about business and marketing: One Trick Ponies Get Shot, available on Kindle, The Web Marketing All-In-One Desk Reference for Dummies, and Conversation Marketing. Follow him on Twitter at portentint, and on LinkedIn at LinkedIn.com/in/ianlurie.

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