Dreamhost: The Right Way to Deal with Web Problems
Ian Lurie Aug 3 2006
Dreamhost is a web site hosting provider. We’ve used them, and I like them.
They’ve some major, WaMu-type problems lately, partly because they’re trying to secure their power infrastructure, and partly because Los Angeles has been having brown- and blackouts.
They show the right way to deal with it: Publicly. On the web. Honestly. And they even make it a little bit funny.
WaMu could learn from this. See my previous post about their web issues, and their mum’s-the-word approach to handling them.
Ian Lurie is CEO and founder of Portent Inc. He's recorded training for Lynda.com, writes regularly for the Portent Blog and has been published on AllThingsD, Forbes.com and TechCrunch. Ian speaks at conferences around the world, including SearchLove, MozCon, SIC and ad:Tech. Follow him on Twitter at portentint. He also just published a book about strategy for services businesses: One Trick Ponies Get Shot, available on Kindle. Read More