links for 2007-07-18
Ian Lurie Jul 17 2007
- Not as silly as it sounds, and well worth a look. Low prices may sometimes have the wrong effect.
- Users do NOT report problems. It’s not because they’re mean, or dumb. It’s because they don’t think they have time. So you have to be proactive in checking for problems, instead.
- A great metaphor for lousy versus good content. You can also extend it to site architecture.
Ian Lurie is CEO and founder of Portent Inc. He's recorded training for Lynda.com, writes regularly for the Portent Blog and has been published on AllThingsD, Forbes.com and TechCrunch. Ian speaks at conferences around the world, including SearchLove, MozCon, SIC and ad:Tech. Follow him on Twitter at portentint. He also just published a book about strategy for services businesses: One Trick Ponies Get Shot, available on Kindle. Read More