Today, A Question: Information Delivery Online
Ian Lurie May 27 2009
How can you best deliver training materials and procedures online?
Usually I’m up here preaching at you, which I know can get a little annoying at times.
Today, something different: I need some opinions and recommendations.
One of my main jobs as the CEO at Portent is to teach. I write a lot of stuff down in this document called the Fat Free Guide.
2 months ago I decided this internet thing isn’t going away, and I decided to move from the old, PDF-driven version of the guide to HTML.
I tried 2 different wikis. They’re hideously ugly, and while they’re great for project management, they’re miserable at creating easy-to-read documentation. I could customize the design, but it looks like that could be a bigger chore than it’s worth.
I tried plain old HTML. Right. What was I thinking?!
I tested a few knowledge base systems. Blech.
Bottom line: I want to create something that sticks to my principles of simplicity, ease of use and adaptability.
It’s looking like custom may be my only option. I hate custom. I’m lazy. I want to use something someone else already built.
Any suggestions out there?
The requirements are:
- It must support commenting.
- It should be super-easy to enter content.
- It should support a Procedure >> Step >> Example structure, where each of the previous items have their own page.
- It should support reasonably complex navigation and search, so that the 170 pages of information that currently reside in the PDF version of the Fat Free Guide will remain usable in HTML.
Any advice, suggestions, etc. would be greatly, greatly appreciated.
Ian Lurie is CEO and founder of Portent Inc. He's recorded training for Lynda.com, writes regularly for the Portent Blog and has been published on AllThingsD, Forbes.com and TechCrunch. Ian speaks at conferences around the world, including SearchLove, MozCon, SIC and ad:Tech. Follow him on Twitter at portentint. He also just published a book about strategy for services businesses: One Trick Ponies Get Shot, available on Kindle. Read More