UX Researcher

Apr 24 2018

Job Posting Title:

UX Researcher

Job Description:

The Conversion Rate Optimization (CRO) team at Clearlink is developing industry-leading methodologies that combine quantitative and qualitative data. Clearlink is committed to building and expanding a fast-paced, expert UX team in its pursuit of offering users world-class products, services, and experiences.

The UX Researcher’s responsibilities include conducting user testing and user research, as well as providing support and qualitative data for the A/B testing team. The specialist will also help plan testing roadmaps for website optimization company-wide, perform user research as needed, and present findings and trainings to relevant teams when necessary.

Responsibilities:

  • Pre-test heatmap analysis and user research to support A/B tests
  • Wireframing and iteration of new UI solutions
  • Hi-fi and lo-fi prototype development and testing
  • Performing user tests, both in real life and through provided software, to help guide design and functionality decisions
  • Perform user research as needed; report strategic and actionable recommendations to website teams
  • Post-test research and analysis for qualitative data supporting A/B tests and optimization updates
  • Know, teach, and implement UX best practices as embraced by Clearlink
  • Regularly research, test, and share new UX industry developments, philosophies, and other learnings
  • Curiosity about data-driven UX and a quantitative+qualitative approach to improving the customer experience

Technical Skills: 

  • Proven working experience analysing heatmaps, user testing, and user research
  • Strong interpersonal and communication skills, to build rapport with users and research subjects, and to communicate findings to internal teams clearly and effectively
  • Proven experience with prototyping, wireframing, and solution-based illustrations or design
  • Familiarity with ADA WCAG 2.0 and other accessibility documentation
  • Ability to present complex information in an understandable and compelling manner

Required:

• Minimum of 2 years plus of experience in User Experience and User Interface design, testing, and research

About Clearlink:  

Clearlink’s team of 1,700+ employees is headquartered in Salt Lake City and has been creating marketing content services for Fortune 500 companies for over 13 years. At Clearlink you will have opportunities to work with people who are as passionate as they are talented, develop yourself and your skills, and create valuable content and relationships every day. We also like to reward our employees:

  • Up to 100% healthcare for your entire family
  • Over two weeks paid time off
  • Paid ski days, wellness activities, and team outings
  • Fully-stocked break room and gourmet coffee
  • Award-winning wellness program with free health coaching
  • All-expense paid vacations for top employees

Location:

SLC