I’ve prattled on about the digital marketing stack for a few years now, but haven’t really explained each chunk. This 5-post series explains the stack as a whole, then piece-by-piece. I’m not some TV series jerk who will keep you hanging, though, wondering which of your favorite characters will die next (cough HBO cough cough). Instead, we’ve published the whole series at once:
The Internet Marketing Stack
Internet marketing is this ridiculous pile of stuff. It looks like this:
Chaos. Don’t get me wrong. Marketing’s chaotic nature is important. Without it, we’d all be out of a job. But looking at it every day may cause you to go blind, or insane.
The stack is one way to impose a little order over it all:
The bottom three layers are the elements. If you leave one out, you’ve got no marketing at all.
The top layer contains the channels that exist no matter what the tactics, devices or techniques: We’re always speaking to our audience through paid, earned and owned media. For examples, think of pay per click (paid), SEO (earned) and your website (owned).
The stack shows dependencies. If the bottom of the stack is weak, the whole thing starts to wobble. Every layer depends on the layer above.
Lousy infrastructure — a slow site, broken links, siloed teams — will suck the life out of everything you do. Without analytics, you can’t adjust what you’re doing. Content connects you to your audience. Without it, there is no marketing at all.
It also shows convection: Your audience moves up and down through the stack as they interact with you.
Here’s an example: I’m shopping for a new cell phone (tempted by the iPhone 6, looking at the Nexus 6, probably sticking with my Nexus 5).
- I start by asking (in my case, on Facebook) friends which phones they like.
- Because of that, I do a search and read content about each phone.
- I navigate to brand sites and stores.
- Those stores see me arrive and set retargeting pixels, or improve the user experience based on my actions.
- I drift away for a while, guilt-ridden about plunking $400 on a new phone.
- I see a few more ads, a review or two and maybe a recommendation from a friend.
- I arrive on a brand’s website.
- I read about the product.
- But their site is so slow, or so hard to use on my existing phone (irony) or their checkout is so infuriating that I give up. Or, in my case, my cell provider’s policies around upgrades are harder to figure out than the US Tax Code, so I surrender and stick with what I’ve got.
- I start the cycle over again until I have a good experience, top-to-bottom. Or until I decide my trusty Nexus 5 is sufficient. In which case, cell companies, your marketing utterly failed, and may I suggest an agency in Seattle…?
Note: We have a Marketing Stack Explainer if you want to see it all in one, interactive chunk.